FAQ

FAQ - Clumsy Creatrix Club 💫

1. Where do you ship?
We currently ship within the United States only. We hope to expand internationally in the future — stay tuned, Creatrix 💌

2. How long will my order take to arrive?
Each item is made to order just for you! Please allow 2–5 business days for production and 3–7 business days for shipping. You’ll receive tracking info as soon as your order ships.

3. Do you accept returns or exchanges?
Because every item is made to order, we don’t accept returns or exchanges. However, if your order arrives damaged, defective, or incorrect, email us within 7 days and we’ll make it right 💕

4. Can I cancel or change my order?
We start creating your order right after it’s placed, so changes or cancellations aren’t guaranteed. If you catch it quickly, reach out to us at Kaylimitedllc@gmail.com and we’ll do our best to help!

5. What if my package is lost or delayed?
If your order seems delayed or marked as delivered but missing, please contact your local USPS office first. If it appears lost in transit, email us — we’ll help track it down or issue a replacement when possible.

6. How can I contact you?
You can reach us anytime at Kaylimitedllc@gmail.com or through our Contact page. We usually respond within 1–2 business days.